Refund Policy

24-Hour Precision Guarantee

If anything included in your confirmed cleaning plan is missed, contact us within 24 hours. We will return, normally within one business day, to correct it at no additional cost.

If the concern remains after the correction visit, email info@kmfinehomes.com or reply to the original service message within 48 hours and request a Service Review. Kamila will review the confirmed scope, your concern, any supporting photos or messages, and the corrective work, then provide a written response within two business days.

Refunds

Our goal is to resolve a verified concern fairly and complete the work included in your confirmed plan. Because residential cleaning involves completed labour and time reserved for the home, a refund is not the automatic first remedy. When a verified concern remains unresolved after the correction visit and Service Review, KM Fine Homes may provide an appropriate service credit, partial refund, or full refund based on the affected work and circumstances. Concerns involving property damage will be handled through the applicable insurance process where appropriate.

Limitations

The guarantee applies only to concerns reported within 24 hours and to areas included in the approved service plan. It does not apply to new conditions after service, areas outside the confirmed scope, pre-existing damage, permanent staining or discolouration, etching, wear, or results that cannot be safely achieved through standard residential cleaning.