Terms of Service - KM Fine Homes

1. Service Overview

KM Fine Homes provides structured, detail-focused residential cleaning tailored to each home. New recurring clients begin with The Reset — Detailed Baseline Cleaning. Ongoing service is normally scheduled weekly or bi-weekly through The Standard — Weekly or Bi-Weekly Cleaning. The Transition — Move-In or Move-Out Cleaning is available as a separate service.

The approved service plan is based on the information provided during the quote process. KM Fine Homes may decline or pause service when conditions are unsafe, hazardous, inaccessible, materially different from the quoted information, or outside the company's service scope.

2. Founder-Led Service and Future Team Members

KM Fine Homes is currently founder-led and operates under the documented KM Standard. Kamila designed and oversees the service method, new-client onboarding, future team screening, selection, training, and quality-control processes.

Services are currently provided by Kamila. As carefully selected team members are introduced, clients will be informed in advance.

3. Access to the Home

Clients may provide access by key, access code, lockbox, or by being present at the scheduled time. Access information must be accurate and available when service begins. If the home cannot be accessed for reasons outside KM Fine Homes' control, the appointment may be treated as a late cancellation.

4. Cancellations and Rescheduling

At least 48 hours' notice is required for booking changes. Cancellations or rescheduling with less than 48 hours' notice are subject to a fee equal to 50% of the scheduled service cost. Repeated last-minute changes may result in removal from the recurring schedule.

5. Payment Terms

Payment is due on the day of service unless another arrangement is confirmed in writing. Accepted payment methods may include e-transfer, credit card, debit, or cash, depending on the options confirmed at booking. A $15 late fee may be applied to invoices that remain unpaid seven days after the due date, subject to applicable law.

6. What We Do Not Clean

KM Fine Homes does not handle hazardous materials, pest cleanup, mold remediation, specialized bodily-fluid remediation, or unsafe and inaccessible areas. We do not move heavy furniture, remove abandoned or excessive waste, or work in a home while active indoor smoking is taking place.

We do not perform high-risk ladder work, exterior window cleaning at height, or work requiring specialized remediation or specialty equipment. Permanent staining, discoloration, etching, wear, and pre-existing damage cannot be guaranteed to improve.

If unsafe or out-of-scope conditions are present, service may be paused, changed, or declined.

7. 24-Hour Precision Guarantee

If anything included in the approved service plan is missed, notify KM Fine Homes within 24 hours of service completion. A return visit, normally within one business day, will be arranged to correct the concern at no additional cost.

The guarantee applies only to areas included in the original service plan and concerns reported within 24 hours. It does not apply to new conditions, pre-existing damage, permanent staining, etching, wear, or areas outside the confirmed scope.

If the concern remains after the correction visit, the client may request a Service Review within 48 hours by emailing info@kmfinehomes.com or replying to the original service communication. KM Fine Homes will review the approved scope, supporting information, and corrective work and provide a written response within two business days. Where a verified concern cannot reasonably be resolved through correction, KM Fine Homes may provide an appropriate service credit, partial refund, full refund, or manage a property-damage claim through the applicable insurance process.

8. Flat-Rate Quotes and Scope Changes

Quotes are based on the information provided about the home, including size, condition, bathrooms, frequency, access, pets, finishes, add-ons, and requested details. The approved quote is the flat rate for the confirmed service plan.

If the actual condition, access, or requested work differs materially from the information provided, any change to the scope or price will be discussed before additional work proceeds.

9. Client Responsibilities

Clients are responsible for providing accurate home and access information, identifying delicate or damaged items and surfaces, securing valuables and fragile objects, controlling pets as needed, and ensuring the home is reasonably safe and accessible for service.

10. Liability

KM Fine Homes treats each home with care but is not responsible for pre-existing damage or items that were unstable, unsecured, improperly installed, or already compromised. KM Fine Homes is fully insured, and valid claims will be managed in accordance with the applicable insurance process.

11. Privacy

Personal information is used for quoting, scheduling, communication, payment, and service delivery. See the Privacy Policy for additional details.

12. Changes to These Terms

These Terms may be updated from time to time. The current version will be posted on the website. Continued booking or use of services after updated Terms are made available constitutes acceptance of the revised Terms.